Refund Policy

General rule

Ortonus services are custom professional work — business plans, research, websites, planning sessions, ads management, and lead generation. Because work begins with discovery and drafting unique to your business, fees are generally non-refundable once work has started, except as described below or required by law.

Deposits and kickoff

Most engagements require a deposit or first milestone payment before kickoff. The deposit reserves schedule and covers early discovery, research, and setup.

If you cancel in writing before we begin any work and before kickoff materials are opened, we will refund the deposit in full within ten business days of the cancellation notice.

Once kickoff has occurred — including discovery calls, document review, research start, design start, or campaign setup — the deposit is non-refundable.

Cancellation after work begins

If you cancel after work has started, you remain responsible for fees for work completed through the cancellation date, including research, drafts, meetings, revisions already used, and reasonable wind-down time.

Any unused prepaid balance for work not yet started may be credited or refunded at Ortonus’s discretion after we reconcile completed milestones. There is no automatic full refund of a project fee after kickoff.

Milestone and fixed-fee projects

For projects billed in milestones (for example website builds or multi-phase plans), completed milestones are non-refundable. Upcoming milestones not yet started may be cancelled with written notice, subject to any deposit rules above.

Revision rounds included in the proposal are part of the paid scope. Extra revisions or scope changes are billed separately and are non-refundable once delivered.

Retainer and ongoing services

Monthly retainers for services such as Google Ads management or LinkedIn lead generation are billed for the service period stated on the invoice. Fees for a period that has already started are non-refundable.

To stop a retainer, give written notice according to the proposal (commonly at least fourteen days before the next billing date). We will not renew the following period after a timely cancellation.

Advertising media spend

Money spent on advertising platforms (Google, LinkedIn, or similar) is media spend, not an Ortonus service fee. Platform spend is not refundable by Ortonus. Any platform-level credit or refund is governed by that platform’s policies.

Quality and redo requests

If a deliverable does not match the written scope, tell us in writing within seven days of delivery. We will correct in-scope issues at no additional charge within the revision rounds in your proposal.

Dissatisfaction with subjective preference, market results, funding outcomes, lead volume, or rankings is not by itself grounds for a refund when we delivered the agreed scope.

Client delays and no-shows

If the project stalls because required information, approvals, or access are not provided within a reasonable time after written reminder, we may pause the engagement. Fees already paid for completed or reserved work are not refunded.

Missed sessions that you cancel with less than twenty-four hours’ notice may be counted against included meeting time or billed as used.

How to request a refund

Email info@ortonusinc.com with your name, company, invoice or proposal reference, and the reason for the request. We will confirm receipt within two business days and respond with a decision after we review the engagement file.

Approved refunds are issued to the original payment method when possible and typically process within ten business days after approval. Bank or card timing may add delay beyond Ortonus’s control.

Chargebacks

Please contact us before filing a payment dispute so we can resolve the issue directly. Unwarranted chargebacks for delivered work may result in suspension of services and recovery of fees, collection costs, and related expenses.

Changes to this Policy

We may update this Refund Policy by posting a revised version with a new “Last updated” date. The version in effect when you pay for an engagement governs that payment, unless a signed proposal says otherwise.

Contact

Refund questions: info@ortonusinc.com · +1 (929) 202-4044 · 116-09 Myrtle Ave, Richmond Hill, NY 11418.